Return and Refund Policy

Return and Refund Policy
At Denver Cutlery, Inc., we want you to shop with confidence. Our Return & Refund Policy is designed to make returns, exchanges, and refunds as smooth and straightforward as possible.

1. Return Eligibility
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it.

  • It must be unused, unworn, and with original tags (if applicable).

  • It must be in its original packaging.

  • A receipt or proof of purchase is required.

2. How to Start a Return
To initiate a return, please contact us at:
service@relleale.com

Once your return request is approved:

  • We will send you a return shipping label.

  • You will receive detailed instructions on how and where to send your package.

Important:
Items sent back without prior authorization will not be accepted.
If you have any questions about returns, feel free to reach out to us at service@relleale.com.

3. Damages & Issues
We recommend inspecting your order as soon as it arrives.
If the item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

4. Exceptions / Non-Returnable Items
Certain products cannot be returned, including:

  • Perishable goods (such as food, plants, or flowers).

  • Customized or personalized items.

  • Personal care products (such as beauty or hygiene items).

  • Hazardous materials, flammable liquids, or gases.

  • Original shipping fees paid at checkout.

We also do not accept returns on:

  • Sale items.

  • Gift cards.

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

5. Exchanges
To receive the item you want faster, we recommend:

  • Returning the original item.

  • Once the return is approved, placing a new order for the replacement item.

6. Refunds
Once we receive and inspect your return, we will notify you about the refund status.

If the return is approved:

  • Refunds will be processed to your original payment method.

  • Please allow up to 10 business days for the refund to be processed.

Please note that your bank or credit card provider may take additional time to process the refund.

If 15 business days have passed and you haven’t received your refund, please contact us at service@relleale.com.

7. Return Address
You must receive a return shipping label from Denver Cutlery, Inc. before sending any items back.

Return Address:
Denver Cutlery, Inc.
1607 W 55th Ave,
Denver, CO 80221,
United States

Thank you for shopping with Denver Cutlery, Inc.. We aim to make every return process as easy as possible!