Shipping Policy

Shipping Policy
At Denver Cutlery, Inc., we believe that a well-designed kitchen experience begins with thoughtful choices β€” not only in the products you use, but also in how they reach your home. Our Shipping Policy details how we process, ship, and deliver your order with care and efficiency.

Our Shipping Approach
Denver Cutlery, Inc. is committed to delivering high-quality kitchen tools while minimizing our environmental impact. To streamline operations and reduce waste, many of our products are shipped directly from trusted manufacturing partners and fulfillment centers around the world.

This direct shipping model helps us to:

  • Provide reliable, high-quality kitchen essentials

  • Offer fair pricing without traditional retail markups

  • Reduce waste and promote a more sustainable supply chain

We thank you for supporting this efficient and eco-conscious way of shopping!

1. Order Processing Time & Shipping Fee
Each order is carefully processed to ensure the highest standards.

Order Processing Time:
Please allow 2–4 business days for order processing, quality checks, and packaging before shipment.

Peak Seasons (Holidays / New Year):
Processing times may extend up to 5 business days during busy periods.

Shipping Fee:
We offer a flat $5.99 shipping fee on all orders, no matter the destination.

2. Estimated Delivery Times
Delivery times may vary based on location and the shipping method.

Region | Estimated Delivery Time
United States | 10 – 15 Business Days
Canada / UK / Australia | 11 – 16 Business Days
Rest of World | 15 – 20 Business Days

These times are estimates and not guaranteed delivery dates. We appreciate your understanding that quality takes time!

3. Order Tracking
Once your order has shipped, we’ll send you a shipping confirmation email with your tracking number.

Please Note:

  • Tracking updates may take 1–3 business days after the shipping label is created.

  • If tracking information is not updated right away, your package is still in transit.

4. Customs, Duties & Taxes
For international orders, shipments are sent DDU (Delivered Duty Unpaid). This means:

  • Any customs fees, duties, or taxes are the responsibility of the customer.

  • Denver Cutlery, Inc. is not responsible for any delays caused by customs clearance.

Customs fees are rarely applied to kitchen products, but regulations vary by country.

5. Order Modifications & Cancellations
We process orders quickly to ensure timely delivery. If you need to modify your shipping address or cancel your order, please contact us at service@relleale.com within 12 hours of placing your order.

Once an order enters the processing stage, changes or cancellations are no longer possible.

6. Lost or Damaged Packages
Your satisfaction is our priority.

Damaged Items
If your package arrives damaged, please send us a photo within 72 hours, and we will arrange for a replacement at no extra charge.

Lost Packages
If your package is confirmed lost in transit, we will send you a replacement free of charge.

Thank you for choosing Denver Cutlery, Inc.. We look forward to serving you!